Returns & Exchanges
At UKShop, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your new outfit isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.
Start Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and tags are still attached to the garments.
Print & Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return parcel.
Drop Off & Track
Take your package to any authorized drop-off point and keep your receipt; we will process your refund within 5-7 working days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing